A topic scan of the Chief Information Officer (CIO).
- "Doing The Right Thing" is all about providing enterprise value, technology innovation, and excellence in service management. This is the part of the IT organization most visible to others, although most of the work around service management is internal to IT.
- "Doing Things The Right Way" provides balance and control: governance and portfolio management is a shared responsibility with stakeholders of IT products and services. Process frameworks are largely internal.